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Warranty

At Cascade Fence & Deck we do our best to get it right the first time by using quality materials and employing superior crews. Our goal is to install the product in such a way that it will last. We stand behind our work, and we do not hide from our problems.

Terms

Your Lifetime Warranty covers workmanship and not materials, which would be covered under manufacturer warranty. This Lifetime Workmanship Warranty is non-transferable and lasts as long as you own your home.

What is covered

  • Workmanship Defects – Improper fabrication or installation.
  • Material Defects – Manufacturors may offer a warranty – ask your sales representative for details.

What is not covered?

  • Natural aging of wood – cupping/warping, checking, knot holes, twisting, and splitting.
  • Defects allowed by selected grade of wood – knots, holes, wane, splits.
  • Damage caused by accidents, misuse, abuse, neglect, or unusual physical stress or modification of the product – this includes holding soil back.
  • Damage caused by shifting soil/terrain.
  • Stacking of soil, or any substance against the fence.
  • Items not covered in manufacturer’s warranty – ask your sales representative for details.
  • Acts of omissions of other trades.
  • Lightening, high winds with peak gusts of 55 mph or higher, or any other natural disaster.

Please keep in mind fence materials will change appearance, dimension and shape due to the process of aging and exposure to the elements.